Privacy Policy - Your Rights and Our Responsibilities

Your privacy isn't negotiable—it's a fundamental right. At Betsure, we're committed to protecting that right through transparent practices, robust security measures, and giving you control over your personal information. This policy outlines your rights, our responsibilities, and how we work together to keep your data safe.

We believe you should understand exactly what happens with your information, why we need it, and how you can manage it. No legal jargon, no hidden clauses, no surprises. Just clear explanations of our data practices and your rights as a user of our platform.

Your Privacy Rights

You have significant control over your personal information, and we want to make sure you know how to exercise those rights. You can access all the data we hold about you at any time through your account dashboard. This includes your profile information, transaction history, gaming activity, and communication records.

You have the right to correct inaccurate information. If something in your account is wrong—an outdated email address, an incorrect phone number, a misspelled name—you can update it immediately. For information we've collected that you can't edit yourself, just contact us, and we'll correct it promptly.

You can request a copy of your data in a portable format. Whether you're switching platforms, backing up your information, or just want to review what we have, we'll provide your data in a structured, commonly used format that you can easily use or transfer.

You have the right to request deletion of your personal information, subject to legal and regulatory requirements. If you close your account, we'll delete or anonymize your personal data within a reasonable timeframe. Some information may need to be retained for legal compliance—like transaction records for tax or regulatory purposes—but we'll minimize what we keep and secure it appropriately.

You can object to certain types of data processing. If you don't want us to use your information for marketing purposes, you can opt out while still receiving essential account communications. You can also adjust privacy settings to control how your information is used within our platform.

What Information We Collect and Why

We collect information necessary to provide our services and comply with legal obligations. When you register, we need your name, email, date of birth, and contact details to create your account and verify your identity. We collect payment information to process your transactions securely.

As you use our platform, we automatically collect technical information like your IP address, device type, browser version, and usage patterns. This helps us improve our services, prevent fraud, detect security threats, and ensure our platform works properly on your device. We use this data to enhance your experience, not to build detailed behavioral profiles.

We also collect information about your gaming activity—what games you play, how long you play, your betting patterns. This helps us provide personalized game recommendations, detect problematic gambling behavior, and comply with responsible gaming requirements. We use this information to support you, not to manipulate your behavior.

How We Protect Your Data

Data security isn't optional—it's essential. We've implemented multiple layers of protection to keep your information safe from unauthorized access, accidental loss, or malicious attacks. All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your information travels securely, protected from interception.

Your passwords are never stored in readable form. We use advanced hashing algorithms that make it virtually impossible to reverse-engineer your password, even if someone gained access to our password database. We also enforce strong password requirements and offer two-factor authentication for additional account security.

Our servers are located in secure data centers with physical access controls, environmental monitoring, and redundant systems. We use firewalls, intrusion detection systems, and regular security audits to identify and address vulnerabilities. Our security team monitors for threats around the clock, responding immediately to any suspicious activity.

Access to your personal information is strictly controlled. Only employees who need specific information to perform their jobs can access it, and even then, only the minimum necessary. All access is logged and audited regularly. Employees undergo background checks and receive ongoing training on data protection and privacy.

Data Sharing and Your Control

We don't sell your personal information. We don't share it with third parties for their marketing purposes. The only exceptions are when we're legally required to do so, when it's necessary to provide our services, or when you've explicitly given us permission.

We work with trusted service providers who help us operate our platform—payment processors, cloud hosting services, customer support tools, analytics providers. These partners are carefully selected and bound by strict confidentiality agreements. They can only use your information to provide services to us, and they must maintain security standards equivalent to ours.

You have control over marketing communications. You can opt out of promotional emails while still receiving essential account updates, security notifications, and transaction confirmations. You can adjust your communication preferences at any time through your account settings.

Data Retention and Deletion

We don't keep your information longer than necessary. When you close your account, we'll delete or anonymize your personal information promptly, except where we're legally required to retain it. Transaction records, for example, may need to be kept for several years to comply with financial regulations and tax requirements.

Even when we're required to retain information, we minimize what we keep. We delete information that's no longer needed, and we secure retained information appropriately. We regularly review our data retention practices to ensure we're not holding onto information unnecessarily.

Your Choices and Preferences

You have extensive control over your privacy settings. Adjust what information is visible in your profile, control who can see your gaming activity, manage your communication preferences, and configure your account security settings. These controls are easily accessible through your account dashboard, and changes take effect immediately.

If you have concerns about how we're handling your data, or if you want to exercise any of your privacy rights, contact our privacy team. We'll respond promptly, address your questions thoroughly, and work to resolve any concerns. If you're not satisfied with our response, you have the right to file a complaint with the relevant data protection authority in Uganda.

Updates and Changes

As our services evolve and regulations change, we may need to update this privacy policy. When we make significant changes, we'll notify you through your account and via email. We'll also update the modification date so you can easily see when the policy was last revised.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of Betsure after policy updates indicates your acceptance of the revised terms. If you don't agree with any changes, you can close your account at any time.

Your privacy matters to us, and we're committed to protecting it. If you have questions about this policy or our data practices, we're here to help. Contact us anytime, and we'll provide clear, honest answers about how we handle your information.